After-Sales Support

TERMS OF GUARANTEE

GENERAL

The defective watch must be accompanied by the International Guarantee Certificate endorsed by an Orient Authorised Dealer.

A handling fee of $30 per watch will be levied ($50 for Orient Star or Special Edition watches) for watches purchased from online sellers and non-authorised dealers.

Customer who seeks warranty service agrees to be bound by the decision that Leslie Chang Pte Ltd. reserves the right to refuse a warranty claim or repair request in their discretion.

 

EXCLUSIONS

Glass, bracelet/strap, battery failure and any damage(s) caused by any misuse, neglect, improper use testing, accident, negligence, unauthorised attempts to open, tamper, repair or modify, or excessive wear and tear. 

Please refer to the link stated below for a better understanding of the warranty coverage 
http://orient-watch.com/support/guarantee/english.php

 

 CHARGES

  Entry Models   Mid-Line     High-End  
Battery Replacement^ From $6 From $10 From $15
^screwed-down back, chronograph, slim-batt From $8 From $12 From $18
Caseback Gasket From $3 From $3 From $3
Glass Replacement^^ From $33 From $43 From $63
^^irregular dimensions, odd shape, sapphire From $53 From $63 From $83
Stem Replacement From $23 From $33 From $53
Stem + Crown Replacement^^^ From $26 From $36 From $56
^^^screwed-down crown, signed From $26 From $36 From $70
Leather Band From $22 From $36 From $65
Metal Band From $30 From $50 From $95
Minor Servicing From $20 From $30 From $45
Major Servicing From $45 From $65 From $95

 

 

 

 

 

 

 

 

 

 

Prices subject to changes without prior notice. 
Updated on 1st July 2015

FIND US

1 Commonwealth Lane, One Commonwealth, #03-24, Singapore 149544 (Tel: 65 6273 3355)

Daily 1pm till 6pm (Closed on Sundays and Public Holidays)

 

DISCLAIMER

No claim(s) whatsoever against the manufacturer shall be entertained. 

Leslie Chang Pte. Ltd. reserves the right to make the final decision on any dispute and its decision shall be final.