After-Sales Support· TERMS OF GUARANTEE


The defective watch must be accompanied by the Orient International Guarantee Certificate endorsed by BOTH Authorised Distributor AND Authorised Dealer.

A handling fee of $50 per watch will be levied ($70 for Orient Star or Special Edition watches) for watches purchased from online sellers, non-authorised dealers or Guarantee Certificate without the above mentioned endorsements.

Customer who seeks warranty service agrees to be bound by the decision that BIG Time SG Pte. Ltd. reserves the right to refuse a warranty claim or repair request in their discretion.


Glass, bracelet/strap, battery failure and any damage(s) caused by any misuse, neglect, improper use testing, accident, negligence, unauthorised attempts to open, tamper, repair or modify, or excessive wear and tear.

Please refer to the link stated below for a better understanding of the warranty coverage.

 Entry ModelsMid-LineHigh-End
Battery ReplacementFrom $6From $10From $15
> Battery Replacement (screwed-down back, chronograph, slim-batt)From $8From $12From $18
Caseback GasketFrom $3From $3From $3
Glass ReplacementFrom $33From $43From $63
> Glass Replacement (irregular dimensions, odd shape, sapphire)From $53From $63From $83
Stem ReplacementFrom $23From $33From $53
Stem + Crown ReplacementFrom $26From $36From $56
> Stem + Crown Replacement (screwed-down crown, signed)From $26From $36From $70
Leather BandFrom $22From $36From $65
Metal BandFrom $30From $50From $95
Minor ServicingFrom $20From $30From $45
Major ServicingFrom $45From $65From $95

Prices subject to changes without prior notice.

Last updated: 16th August 2018


1 Commonwealth Lane, One Commonwealth, #03-24, Singapore 149544

Tel: +65 6273 3355
Fax: +65 6278 8929

Opening Hours
Monday - Saturday: 1pm to 6pm
Closed on Sundays and Public Holidays


No claim(s) whatsoever against the manufacturer shall be entertained.

BIG Time SG Pte. Ltd. reserves the right to make the final decision on any dispute and its decision shall be final.

Should you require any further clarification, please get in touch with us.