After-Sales Support· TERMS OF GUARANTEE


The defective watchmustbe accompanied by the Orient International Guarantee Certificate endorsed byBOTHAuthorised DistributorANDAuthorised Dealer.

A handling fee of $50 per watch will be levied ($70 for Orient Star or Special Edition watches) for watches purchased from online sellers, non-authorised dealers or Guarantee Certificate without the above mentioned endorsements.

Customer who seeks warranty service agrees to be bound by the decision that BIG Time SG Pte. Ltd. reserves the right to refuse a warranty claim or repair request in their discretion.


Glass, bracelet/strap, battery failure and any damage(s) caused by any misuse, neglect, improper use testing, accident, negligence, unauthorised attempts to open, tamper, repair or modify, or excessive wear and tear.

Please refer to the link stated below for a better understanding of the warranty coverage.

 Entry ModelsMid-LineHigh-End
Battery ReplacementFrom $6From $10From $15
> Battery Replacement (screwed-down back, chronograph, slim-batt)From $8From $12From $18
Caseback GasketFrom $3From $3From $3
Glass ReplacementFrom $35From $45From $66
> Glass Replacement (irregular dimensions, odd shape, sapphire)From $56From $66From $87
Stem ReplacementFrom $24From $35From $56
Stem + Crown ReplacementFrom $27From $38From $56
> Stem + Crown Replacement (screwed-down crown, signed)From $26From $36From $74
Leather BandFrom $22From $36From $65
Metal BandFrom $32From $53From $100
Minor ServicingFrom $20From $30From $45
Major ServicingFrom $45From $65From $95

Prices subject to changes without prior notice.

Last updated: 7th June 2019


1 Commonwealth Lane, One Commonwealth, #03-24, Singapore 149544

Tel: +65 6273 3355Fax: +65 6278 8929

Opening HoursMonday - Saturday: 1pm to 6pmClosed on Sundays and Public Holidays


No claim(s) whatsoever against the manufacturer shall be entertained.

BIG Time SG Pte. Ltd. reserves the right to make the final decision on any dispute and its decision shall be final.

Should you require any further clarification, pleaseget in touch with us.

© 2013 - 2019 BIG Time SG Pte. Ltd. · Last Updated Tuesday, 15th of October, 2019
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